Refund & Return Policy

We support quick and simple returns and want to make the procedure as simple as we can for You.

All correspondence should be sent to the email address info@smarty-tots.co. A response should be anticipated within 24 hours.

30 Days Return Policy

Please get in touch with us regarding a return within 30 days of receiving your delivery.

We are sorry but we are unable to provide you with a refund if you contact us more than 30 days after the date of delivery.

Please Note: 

• You are liable for the return shipping costs.
• After we give you the return address, you have 4 days to send us the tracking number of your shipment return; otherwise, we will revoke our offer of a refund.
• Your item must be brand-new and in the same condition as you received it in order to be eligible for a return.
• Additionally, it must be in its original packing.

Only partial refunds are given in certain circumstances, including when an item is not in its original condition, is damaged, or is missing pieces for reasons other than our error.

Contact us at info@smarty-tots.co to request our current return address, then send your merchandise back to us.

There are certain situations where only partial refunds are granted; 

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once we receive the return shipment, we will send you an email confirming the same. The acceptance or denial of your refund will also be communicated to you by us.

Once your refund has been completed, a refund will be credited to your credit card or original mode of payment, depending on whether you were authorised or not.

After we receive the returned items, you will receive your refund within 5 days.

Late or missing refunds (if applicable)

• Keep Checking Your Bank Account to confirm if you haven't gotten a return yet.
• Then get in touch with your credit card provider because it can take some time for the refund to appear on your account.
• Contact your bank next. Before a refund is posted, usually there is a processing period.

Please email us at info@smarty-tots.co if you've done all of this and you still have not gotten your refund. 

Exchanges (where applicable) (if applicable)

If an item is flawed or damaged, we'll replace it.

Shipping

Use our contact form or email info@smarty-tots.co to get in touch with us, and we'll provide you with our most recent return address.

Remember, the cost of Return shipping is to be borne by the Customer.