FAQs

 

WHERE ARE YOU BASED?

We're happily based in Dover, Delaware - of the US of A. 

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@smarty-tots.co

HOW DOES SHIPPING WORK?

Cutie Cub partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

We offer international shipping options too - no matter where you are, you can buy from us!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

WHAT IF I NEED TO RETURN SOMETHING? 

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

WHERE CAN I PLACE THE ORDER FROM?

You can place an order from any country, we ship Worldwide.

WHICH CURRENCY WILL I BE CHARGED IN?

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

WILL I RECEIVE A CONFIRMATION ON PLACING THE ORDER?

Yes, all customers will receive an order number after placing their orders.Please contact us if you don't receive one within 24 hours. Our support email id is info@smarty-tots.co

HOW CAN I PAY?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.

IS CHECKOUT ON THIS SITE, SAFE AND SECURE?

You can be absolutely sure that all purchases here are safe and secure. 

WILL YOU SELL MY E-MAIL INFORMATION ON SHARING THE SAME WITH YOU

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

WILL I (THE CUSTOMER) HAVE TO PAY ANY CUSTOMS FEE?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.